Cyber Heater Complaints & Problems, Answered Honestly

"It doesn't heat my whole room."

What's behind it: It's built to warm the room you're in, best in small to medium closed rooms. Large open areas lose warm air fast.

What to do: Close the door, plug in near where you sit, and pre-warm 15–30 minutes. For big spaces, choose a larger heater.

"It's noisy."

What's behind it: The fan makes a gentle hum — that's how warm air reaches you quickly.

What to do: A steady hum is normal. Rattling or grinding isn't — stop using it and contact us.

"It smells when I first use it."

What's behind it: A new heating element can give off a faint smell for a few minutes the first time.

What to do: Run it in a ventilated room at first. Any burning smell or smoke means unplug it right away and contact us.

"It switched itself off."

What's behind it: The timer ended, the room reached your setting, or overheat protection kicked in because air was blocked.

What to do: Check the timer, clear 3 feet in front of it, and turn it back on. That's the safety system doing its job.

"It trips my breaker."

What's behind it: Another big appliance — a microwave, hair dryer or kettle — is on the same circuit.

What to do: Use an outlet on a different circuit. Never use an extension cord or power strip.

"It doesn't fit my outlet."

What's behind it: Some outlets sit low, sideways or behind furniture.

What to do: Use the 180° swivel plug and choose an open, easy-to-reach wall outlet.

"The outlet gets warm."

What's behind it: Worn or loose outlets can heat up under any heater.

What to do: Unplug it and stop using that outlet. Have an electrician check it, especially in older homes.

"It took weeks to arrive or was the wrong item."

What's behind it: This usually happens with look-alike sellers using our name or photos.

What to do: Buy only at mycyberheater.com. If you bought elsewhere, see our scam page for what to do.

"I can't get a refund."

What's behind it: Again, most often from other sellers with no real support.

What to do: Orders from our store have a 30-day money-back guarantee and a real contact page.