Returns & Refunds
30-day money-back guarantee
If you're not happy with Cyber Heater, contact us within 30 days of delivery and we'll help you return it for a refund.
1
Email us
Within 30 days of delivery, with your order number.
2
Send it back
We'll reply with simple return instructions.
3
Get your refund
Refunded to your original payment method.
How to start a return
- Email support@mycyberheater.com with your order number
- We'll send return instructions and the return address
- Pack the heater securely, ideally in its original box
Refunds
Once we receive your return, we'll issue a refund to your original payment method. Your bank may take 5–10 business days to show it.
Damaged or wrong item
If your order arrives damaged or incorrect, email us within 7 days with a photo and we'll make it right.